REFUND POLICY

1. Refund Rules and Timeframe

1. Eligibility: Points/point cards sold are digital content. Once redeemed or used, they are generally non-refundable; unused and unredeemed points may be eligible for a refund under the conditions below.
2. How to request: Submit a request via [[email protected] / refund form] with your order ID, registered email, and reason.
3. Processing time: We will review within 14 days of receipt; once approved, funds are returned via the original payment method.
4. Amount & currency: Refunds are issued in the original currency and amount paid (any fees or FX differences will be explained separately).

2. Disputes and Chargebacks

If you believe a transaction was unauthorized, or goods/services were not delivered, please contact our support first at [[email protected]]; we will prioritize verifying and resolving your case. Initiating a chargeback directly may lead to account suspension and order review, and may delay resolution. We recommend contacting us before initiating a chargeback.